Social media has become the most prominent way of customer engagement and interaction in the past few years. Businesses are realising the dominance of these platforms in the daily lives of consumers, who are actively using these channels. With 20.9 million users nationwide, social media has been put on a pedestal by brands that want to reach their customers directly. Most active users spend approximately 1 hour and 50 minutes on these channels to consume content, connect with like-minded people, and shop for products.
The ever evolving industry is adapting itself according to consumer behaviour and undergoing changes that shape the trends. The latest development in the segment is scrolling through reels rather than interacting with people and businesses. Short form videos are becoming addictive and keeping people busy on their mobile phones. Thus, businesses need to tweak their digital marketing strategies as per the latest fads. Here are the social media trends to watch in 2025. It can help businesses stay relevant and visible on the social networks.
Most social media platforms are offering algorithm based content to users to meet their needs. It has increased passive consumption rather than active engagement. Consumers are thoughtlessly scanning their feed, which does not require thinking or interaction. Thus, businesses are giving precedence to entertainment and developing creative content that grabs attention and gets consumed widely. They are experimenting with content to make it more interesting and appealing to the target audience. It involves creating entertaining content that is preferred by the target buyers and trending on the platforms to gain visibility.
Short form videos are the most popular content format on social media. Users enjoy scrolling through streams of YouTube Shorts, Instagram Reels and TikTok videos. According to the best web designing Gold Coast companies, long form videos will become popular once again. Most social media channels like Instagram and TikTok are increasing the duration of video content that can be uploaded on the sites. These are perfect for brand awareness and offering information about the business and its products.
Automation has become prevalent across business functions and digital marketing is no different. Small businesses are using AI generated images, videos and posts to create content for social media to save time and costs. Automation is increasing productivity and helping brands use customer data to create customised campaigns and content. It also allows them to schedule posts across channels, track brand mentions and increase exposure.
Businesses have realised that social media is where customers spend a lot of time and can be utilised as a marketplace. Thus, they use social commerce to sell products and services directly on the platforms. Reputed Gold Coast web designing service providers recommend using this path to increase conversions and leads. It enhances the shopping experience and increases direct engagement with buyers. Brands can gather a lot of valuable insights from these purchases and offer personalised product recommendations to boost sales.
Social media is becoming a trusted platform for building reputation and credibility among the target audience. Most buyers look for product reviews and brand profiles on these sites before making a purchase decision. Thus, businesses must encourage their loyal customers to create product demos, customer reviews, testimonials and blogs. These are highly popular and act as social proof, solidifying the brand’s position in the cluttered marketplace.
Many users are opting for online communities to discuss, inform and learn from each other. These are prevalent on Reddit, Discord, Facebook Groups and Slack. These communities have people who share common interests and values. According to web designing companies in Gold Coast, using these forums is the best way to engage with customers. They can build a community of loyal customers who share feedback, reviews, news, opinions, and industry trends with each other to stay connected.
Social customer service is promptly responding to customers’ queries, complaints and positive posts to make them feel valued and recognised. Businesses that fail to respond promptly often face customer churning and negative online publicity. Thus, it is essential to invest in social media listening and keep track of all comments and posts related to the brand. The support team members must be trained in troubleshooting and offering incentives for the inconvenience to gain social acceptance and loyalty.
Internet users are increasingly relying on social media to find products and brands. Although the top priority is search engines, the number of searches on YouTube, Instagram, and Pinterest is rising. Web designers in Gold Coast suggest leveraging this trend to use SEO for social media to help the target audience find the business. This involves using relevant keywords in posts and adding website links to the profile page. Hashtags are another interesting way of helping users find the content the brand is creating and increasing its reach.
Businesses must track and adopt the latest social media trends to maintain their online visibility and reputation. As content consumption patterns change, these platforms evolve and offer new ways of engagement. Brands must follow these trends to give their buyers precisely what they need.